🤝 Lead & Call Center CRM — GSA SaaS Suite

Turn Every Lead Into
a Closed Deal

A fully-featured CRM to manage leads, contacts, sales pipelines, call center operations, and follow-ups — all from one intelligent cloud platform built for growing teams.

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Perfect for
📞 Call Centers 🏠 Real Estate 🛒 Sales Teams 📢 Marketing Agencies 🏢 B2B Companies 🧑‍💼 Freelancers
2×
Follow-up Speed
100%
Lead Visibility
0
Missed Opportunities
24/7
Cloud Access
Core Features

Everything Your Sales Team Needs in One Platform

From first touch to closed deal — GSA CRM covers every step of the customer journey.

👤
Lead Management
Capture, organise, and track leads from all sources in a single centralised hub.
📋
Sales Pipeline
Visual drag-and-drop Kanban boards to move deals through every stage of the funnel.
📞
Call Center Tools
Log calls, schedule callbacks, and track call outcomes with full agent performance reporting.
✉️
Email Templates
Create and send branded email templates with personalisation variables and tracking.
🔔
Follow-up Reminders
Never miss a follow-up with automated task reminders and scheduled notifications.
📅
Activity Scheduling
Plan meetings, calls, and tasks. Sync with your calendar and manage your entire day from one view.
📒
Lead Notes & Logs
Keep a full interaction history — notes, call logs, email history, and file attachments per lead.
👥
Team & Role Management
Assign leads to team members, set role-based permissions, and track individual performance.
Lead Management

Centralise Every Lead in One Place

Capture leads from web forms, email, phone, or manual entry — and keep every detail, note, and interaction in a single, searchable profile.

  • Capture leads from multiple channels automatically
  • Assign leads to agents by source, geography, or round-robin
  • Tag, filter, and segment leads by any criteria
  • Lead status tracking with custom stages
  • Full interaction history — calls, emails, notes, files
  • Duplicate detection and lead merging
  • Bulk import from CSV / Excel files
Lead Dashboard
Lead Management
Sales Pipeline

Visual Pipeline That Drives Deals Forward

A Kanban-style sales pipeline gives your team instant clarity on where every deal stands — and what needs to happen next to close it.

  • Drag-and-drop deal management across stages
  • Customisable pipeline stages per team or product
  • Deal value tracking and revenue forecasting
  • Automated stage-change notifications
  • Win/loss analysis by agent and source
  • Stale deal alerts for deals without activity
  • Multiple pipelines for different products or regions
Pipeline View
Sales Pipeline
Call Center

Purpose-Built Call Center Tools

Equip your call center agents with everything they need — call logs, callback scheduling, scripts, and live performance metrics — all inside the CRM.

  • Log inbound and outbound calls per lead
  • Schedule callbacks with automatic reminders
  • Call outcome tagging (answered, no answer, voicemail…)
  • Agent call volume and conversion reporting
  • Lead queue management for call center teams
  • Call notes and audio attachment support
  • Supervisor dashboard with real-time team overview
Call Center Module
Call Center
Lead Journey

From First Contact to Closed Deal

Track every lead through your customisable pipeline — always know where each deal stands.

New Lead
Captured & assigned automatically
Contacted
First call or email sent
Qualified
Needs confirmed, budget verified
Proposal
Quote or offer sent to lead
Negotiation
Terms discussed, follow-ups tracked
Closed Won
Deal closed, customer onboarded
Analytics

Reports That Drive Better Decisions

Real-time dashboards and detailed reports give you full visibility into sales performance and team productivity.

📊 Sales Reports

  • Lead conversion rate by source
  • Revenue pipeline forecast
  • Win / loss analysis
  • Deal cycle duration report
  • Monthly & quarterly performance trends

👥 Team Reports

  • Agent call volume & conversion rates
  • Follow-up compliance per agent
  • Lead response time tracking
  • Task completion and activity logs
  • Leaderboard and performance ranking
Industries

Adaptable to Any Industry

GSA CRM is industry-agnostic — customise it to fit your workflows, terminology, and sales process perfectly.

🏠
Real Estate
Track property enquiries, viewings, and offers from one dashboard.
📞
Call Centers
Manage agent queues, call logs, and performance at scale.
📢
Marketing Agencies
Track client leads, campaign performance, and deal progression.
🏭
B2B Sales
Manage complex multi-touch enterprise sales cycles efficiently.
🏥
Healthcare
Patient enquiries, appointment scheduling, and follow-up management.
🎓
Education
Student enrolment leads, admissions follow-ups, and intake tracking.
🏦
Financial Services
Lead qualification, compliance logging, and client relationship management.
🔧
Service Businesses
Works seamlessly alongside GSA Repair & Refurb for end-to-end operations.
Pricing

Simple, Transparent Pricing

Start free, scale as you grow. No hidden fees, no surprises.

Basic
£19
per user / month
  • ✓ Lead & contact management
  • ✓ Basic sales pipeline
  • ✓ Follow-up reminders
  • ✓ Email templates (5)
  • ✓ Basic reporting
  • ✗ Dynamic forms
  • ✗ Call center tools
  • ✗ API access
Get Started
POPULAR
Professional
£39
per user / month
  • ✓ Everything in Basic
  • ✓ Unlimited pipelines
  • ✓ Dynamic forms builder
  • ✓ Call center module
  • ✓ Advanced analytics
  • ✓ Email campaigns
  • ✓ API access
  • ✗ Multi-branch support
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Enterprise
£69
per user / month
  • ✓ Everything in Professional
  • ✓ Multi-branch & teams
  • ✓ Custom integrations
  • ✓ Dedicated account manager
  • ✓ Priority support & SLA
  • ✓ Custom workflows
  • ✓ White-label options
  • ✓ Custom reporting
Contact Sales
FAQ

Frequently Asked Questions

Can I capture leads from my website automatically?
Yes. Use the built-in dynamic form builder to create embeddable web forms. When a visitor submits, the lead is automatically created in GSA CRM and assigned to the right agent based on your routing rules.
Can I import my existing leads from Excel or another CRM?
Absolutely. Bulk-import leads via CSV or Excel with field mapping. We also provide an API for automated migration from other CRM systems.
Is GSA CRM suitable for a call center team?
Yes, it includes a dedicated call center module — call logging, callback scheduling, outcome tagging, queue management, and agent performance dashboards are all built in.
Can I customise the pipeline stages for my industry?
Yes. You can create multiple pipelines with fully custom stage names, colors, and automation rules — tailored to your exact sales process.
Does GSA CRM integrate with ERP and other GSA products?
Yes. GSA CRM integrates natively with GSA ERP for finance and HR, and with GSA Repair/Refurbish for end-to-end service-company operations.
How does user and role management work?
Admins can create roles with granular permissions — controlling which leads, pipelines, reports, and modules each team member can access. Roles are fully customisable.
Is there an API for third-party integrations?
Yes, full REST API access is included in Professional and Enterprise plans, enabling integrations with payment gateways, marketing tools, and external systems.
Get Started Today

Stop Losing Leads.
Start Closing More Deals.

Join growing businesses that use GSA CRM to turn every contact into a customer. Start your 30-day free trial — no credit card needed.

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